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How can we help?

Most answers are in the help centre. If yours is not, send us a request and a real person replies within one business day.

Send a support request

Help centre

Step-by-step guides for every module, searchable and always current.

Open the help centre

Email support

Write to [email protected] and a real person replies within one business day.

Email us

Developers and MCP

API reference, the OpenAPI spec and how to connect Claude through the MCP server.

Developer docs

Quick fixes for common questions

Team Tracker not syncing

Check you are on the latest build from the download page (it updates itself once installed), that you are signed in to the right workspace, and that a task is selected before you start tracking.

Download page

Android app sign-in

Enter your workspace address exactly as it appears in the web app, then your usual email and password. Pull down on any screen to refresh.

Get it on Google PlayLaunching 20 October 2026

Claude or ChatGPT will not connect

Use the MCP server URL from the AI page, sign in with your BusinessHRM account and pick the workspace. API keys can only be created by admins.

MCP set-up

Someone cannot see a module

Access is role based. An admin can check the person's role under Settings, and turn modules on or off for the whole workspace.

Roles guide

Send a support request

Tell us what you expected, what happened instead, and which app you were using.

We use your details only to reply. No spam, and we never sell your data. See our privacy policy. Prefer email? Write to [email protected].

What happens next

  1. 1

    Straight away

    You get a confirmation email

    It confirms we have your request. Reply to it to add screenshots or more detail, so everything stays in one thread.

  2. 2

    Within one business day

    A real person picks it up

    Someone from the support team reads it, checks your workspace set-up if needed, and replies with a fix or next step.

  3. 3

    Until it is sorted

    We stay on it

    If it needs a product fix, we tell you, and we let you know when it ships.

Support questions

How fast does BusinessHRM support reply?

A real person replies within one business day, usually sooner. You get an automatic confirmation email as soon as you send a request, and you can reply to it to add detail.

Is support included on the free plan?

Yes. Every plan gets help. Starter includes the help centre and community support, Growth adds email support, and Scale has priority support. Anyone can still use this form.

Where do I report a bug?

Use the form on this page and choose "Support with my account". Tell us what you expected, what happened instead, and which app you were using (web, Windows Team Tracker or Android).

Can you help me move my data from another tool?

Yes. We help import employees, projects and clients. Tell us which tool you are coming from and roughly how much data there is.

I bought a lifetime plan. When is it activated?

Within one business day of your purchase we activate the lifetime package on your workspace and email your sign-in details. If it has been longer, write to us from the email you paid with.

How do I delete my account or data?

An admin can export data at any time. To delete your workspace, email [email protected] from an admin address and we will confirm before anything is removed.

Not a customer yet?

Try BusinessHRM free for your whole team. If you get stuck, this page and a real person are here.

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