Frequently asked questions

BusinessHRM is one workspace for HR, attendance and leave, payroll with country compliance, time tracking, projects and tasks, CRM, invoicing, a helpdesk, team chat and workflow automation. Everything shares one database, so a hire, a timesheet, a payslip and an invoice are all connected.

Create a workspace at app.businesshrm.com/signup. The Starter plan is free forever for unlimited users and needs no credit card. Your workspace gets its own subdomain.

Most teams are working the same day. A setup wizard walks you through company details, modules and team import, the Setup Center shows what is left, and you can load sample data to explore and delete it with one click.

Yes. The Import Prebuilt library covers about 45 setting types, including 73 contract templates, 92 policies, 60 offer letters, 92 automations, 35 task boards, about 30 forms and 15 meeting types, filtered by industry.

No. Switch modules on or off for the company, so people only see what they use. Many teams start with attendance or time tracking and add payroll, projects and CRM later.

The classic screens have 31 language packs, including Arabic with right-to-left layout. The new interface is in English. The Android app is available in English, Arabic, Spanish, Hindi and Chinese. There is no Urdu translation yet.

Starter is free for unlimited users. Growth is $2 per user per month (Rs 550 in Pakistan) and Scale is $5 per user per month (Rs 1400). Enterprise is a custom quote for a white-labelled platform on your own domain and server.

Every module except the four Scale modules, 500 MB of storage, 90 days of message history, 5 workflows with 100 runs a month, and 50 screenshots per user a month. No credit card is needed.

Purchase and inventory, recruitment, performance and OKRs, and asset management. Everything else, including payroll, country compliance and the complaints register, is on every plan.

Yes. Lifetime plans are a one-off payment that differ only by the number of users and storage, with an option to pay in monthly instalments. See the lifetime page for the current tiers.

Yes. Upgrade or downgrade at any time, and changes are prorated to your billing cycle. On paid plans you pay per active user each month.

From the web app, the Android app, a QR code or a ZKTeco biometric device. You can add a geofence radius, an IP restriction and an early clock-in window, and mark work from home or office.

No. Location is checked only at check-in, and only if the company turns that check on. There is no background location tracking.

No. Team Tracker counts keys and clicks to work out an activity level and never stores which keys were pressed. Screenshots are taken only if the company switches them on, and nothing is recorded while the timer is stopped.

Starter captures up to 50 screenshots per user a month every 10 minutes, Growth 500 a month every 5 minutes, and Scale removes the cap and lets you choose the interval.

Yes. Weekly timesheets go through approval, and approved hours, overtime and leave feed the pay run and billable invoices.

As one workday on the date the shift started, worked out in your company time zone. A 10 pm to 6 am shift that starts on Monday is Monday's attendance.

Each shift can have an auto clock-out time, and attendance records left open are closed automatically so overtime does not pile up.

Yes. Shift rotation assigns people to a repeating pattern, rosters can be bulk-assigned and exported, and employees can request a shift change that a manager approves.

Yes. Overtime policies and requests are approved in BusinessHRM and approved overtime flows into the payroll run. Working-time rules can warn about, or block, requests above the legal cap.

Any you need: paid or unpaid, with limits, eligibility rules, half days, encashment and accrual by hours worked. Country packs load the statutory leave for Pakistan, the UAE, Saudi Arabia, the UK, the US and Australia as a starting point.

Yes. When a request is approved the balance updates and the time off appears on the team calendar. Managers can approve from the web or the Android app.

Yes. Import public holidays for Pakistan, the UAE, Saudi Arabia, the UK, the US and Australia (including each Australian state). UK bank holidays sync from GOV.UK every week. Holiday calendars can differ per location.

A run is pre-checked for missing salaries, pending leave and missing tax inputs, previewed, approved, locked, released and marked paid. It can be reopened if something needs fixing.

Yes. Each employee gets a PDF payslip in their self-service portal, with every allowance, tax and deduction line.

Yes. Hourly and salaried staff sit in the same run, and each employee can be paid in their own currency.

Yes. Approved loans and salary advances have an instalment schedule, the employee signs the agreement on screen, and each instalment comes off the payroll run until the loan is cleared.

Yes. The separation wizard works out gratuity, end-of-service awards or statutory redundancy where a country pack exists, and feeds the final settlement.

Pakistan, the United Arab Emirates, Saudi Arabia, the United Kingdom, the United States (federal plus ten states) and Australia. India, Kuwait and Spain have no statutory pack; payroll works there with your own components and tax tables.

Yes. FBR salary slabs for 2025-26 and 2026-27, EOBI at 5% employer and 1% employee of the minimum wage, and 6% employer social security by province: PESSI, SESSI, KPESSI and BESSI. It builds the s.149 and Annex-C statements and EOBI, PESSI and SESSI schedules.

Yes. A WPS SIF salary file for the UAE and a WPS wages file (bank format or Mudad-style CSV) for Saudi Arabia, built from each locked pay run.

No. It calculates the figures and builds the files, such as BACS 18, NACHA, W-2 data, the 941 worksheet, the FBR statements and STP data. You upload or lodge them yourself.

Yes. Every figure is a dated rule with its source. Override any rule from a date of your choice, and payroll for earlier months keeps using the rule that applied then.

Yes, if the company allows anonymous reports (on by default). No name is stored with the case; a one-way key lets only the reporter follow it under My reports. Handlers cannot see who reported it or ask follow-up questions.

Grievance, harassment, sexual harassment, discrimination, bullying and other, plus your own categories. Safety incidents such as injuries and near misses have their own register.

The handlers and committee members assigned to it, people with the confidential-cases permission, and the reporter. Nobody sees a case raised against themselves.

Yes. Each case gets an acknowledgement deadline and a resolution deadline from your settings (2 and 30 days by default), and handlers are reminded every hour once a case is overdue.

You can set your inquiry committee as the default committee so it is added to every case, but BusinessHRM does not enforce the act's procedure, such as its timelines or the ombudsperson appeal. Your committee follows the act and records the case in the register.

Kanban boards, lists, a calendar, a Gantt timeline, a portfolio and a roadmap. Tasks also have My work, Everything and Workload views with saved views.

Yes. Each project can have several boards with their own statuses, and there are 35 board templates to start from.

Yes. Invite clients through the client portal to see only their own projects, estimates, invoices and tickets.

Yes, along with subtasks, approvals, timers on every task and project templates.

Direct messages, group chats, channels and threads, with reactions, pins, edit history, forwarding, starred and scheduled messages, voice messages, mentions and search, in real time.

No. You get one notification per conversation rather than per message, push when you are away, and an email only if messages stay unread for 15 minutes. You are never notified about your own messages.

Starter keeps 90 days. Growth, Scale and Enterprise keep message history without a time limit.

Yes. Automations and webhooks post to Slack and Discord in their native formats, and each department can have its own Discord channel for check-in and leave updates.

Contacts with categories, tags, notes and documents, linked companies, deal pipelines with stages and agents, follow-ups, SmartList saved filters, proposals, estimates and orders.

Yes, through the gateway you connect: Stripe, PayPal, Authorize.net, Razorpay, Paystack, Mollie, PayFast, Square, Flutterwave. Invoices can recur, carry credit notes and taxes, and export as UBL 2.1 e-invoices.

Yes. A selective import brings in contacts, custom fields, tags, pipelines, deals and users. It is an import, not a live two-way sync.

Workflows trigger on changes to 27 record types or on a schedule, with about 47 actions including email, Slack, Discord, webhooks, letters, signatures and an AI step, If/Else branches and waits.

Starter: 5 workflows with 100 runs a month. Growth: unlimited workflows with 1,000 runs a month. Scale: unlimited workflows and unlimited runs.

Yes. A test run uses a real record, evaluates every condition and shows each action with its values, without sending, creating or changing anything.

Slack, Discord, QuickBooks Online, Zoom, Google sign-in and Google Calendar, GoHighLevel import, SMS through Twilio, Vonage, MSG91 or Telegram, and WhatsApp.

Yes, on every plan. The REST API has about 400 documented operations with public docs at app.businesshrm.com/developers, an OpenAPI file, and about 99 webhook events with a signing secret and delivery log.

No. Every call is checked against the role permissions, company and plan of the user the key belongs to.

It answers questions from the help docs and from your own data, with your permissions, on every page. The in-app assistant is read-only.

Yes, through the per-workspace MCP server. Claude, Claude Code, ChatGPT and Cursor can read and update data within the connected user's permissions, and admins can require confirmation before deletes and sends.

Yes, on Scale and Enterprise, so the AI features run on your account and model.

Yes. The BusinessHRM Android app is on Google Play, free with no ads, for check-in, tasks, leave, approvals and messages. The iOS app is coming soon.

Team Tracker runs on Windows 10 and 11 (64-bit) and installs without admin rights. There is no macOS or Linux tracker; on those computers people use the timers in the web app.

Yes. Time, activity and screenshots are queued on the computer and uploaded when the connection returns.

Data is encrypted in transit and at rest, access is controlled by roles with more than 560 permissions, sign-in supports two-factor authentication and Google sign-in, and SAML single sign-on is available on Enterprise.

Yes. HR, payroll, privacy and workplace-case actions are written to an audit trail.

Yes. Admins can export data at any time, GDPR export and removal requests are handled in the product, and a workspace can be deleted on request from an admin.

Retention for screenshots, activity, app usage, webhook logs and the audit log is set per plan and can be shortened per company.

A real person replies within one business day, usually sooner. Starter includes the help centre and community support, Growth adds email support and Scale has priority support.

The help centre at app.businesshrm.com/help has guides for every module, and most settings pages have a Setup Guide button.

Yes. We help import employees, projects and clients. Tell us on the support or contact page which tool you are moving from.