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BusinessHRM
Tickets & Helpdesk

Support that stays on top of every request

A shared helpdesk with ticket assignment, priorities, and a knowledge base, connected to the same clients and projects as the rest of your business.

Shared inbox Priorities & SLAs Knowledge base
app.businesshrm.com

Support queue

7 open
High Cannot export timesheet M
Normal Add seats to plan S
High SSO setup help L
Low Invoice question P

What you get with Tickets & Helpdesk

Every request, one queue

Capture tickets from email and the portal, assign owners, and never lose a customer in a personal inbox.

Priorities and ownership

Set priorities, route to the right agent, and keep response times honest with clear ownership.

Self-serve knowledge base

Publish answers customers can find themselves so your team handles the questions that matter.

Tied to clients and projects

Tickets sit next to the same client record as their deals and projects, so context is always there.

Replaces

Zendesk, Freshdesk

And it comes with the rest of your business attached.

See comparisons

Tickets & Helpdesk questions

Is the helpdesk connected to clients?

Yes. Tickets share the same client records as your CRM and projects, so agents always have full context.

Get tickets & helpdesk and the whole platform

Start free in minutes. No credit card, no per-module upsell, no five tools to glue together.

Free forever for unlimited users. No credit card required.