Support that stays on top of every request
A shared helpdesk with ticket assignment, priorities, and a knowledge base, connected to the same clients and projects as the rest of your business.
Support queue
7 openIn short
A helpdesk is where customer requests become tickets that get assigned, prioritised, and resolved. BusinessHRM includes a shared helpdesk with a knowledge base, tied to the same client records as your CRM and projects.
The problem
Why teams need tickets & helpdesk
Requests get lost in personal inboxes
Support lands in whoever email it hit first, so tickets fall through the cracks and customers repeat themselves.
No one owns the response time
Without priorities and clear ownership, urgent issues wait behind trivial ones and SLAs are a hope rather than a rule.
Support has no context
The agent answering knows nothing about the customer projects or deals, so every ticket starts from zero.
Our solution
How BusinessHRM solves it
BusinessHRM captures tickets from email and the client portal into one queue, assigns an owner, and keeps response times honest with priorities and clear ownership. A self-serve knowledge base lets customers answer their own common questions, so your team handles the ones that matter. Because tickets sit next to the same client record as their deals and projects, every agent has full context from the first reply.
Start freeSupport queue
7 openWhat you get with Tickets & Helpdesk
Every request, one queue
Capture tickets from email and the portal, assign owners, and never lose a customer in a personal inbox.
Priorities and ownership
Set priorities, route to the right agent, and keep response times honest with clear ownership.
Self-serve knowledge base
Publish answers customers can find themselves so your team handles the questions that matter.
Tied to clients and projects
Tickets sit next to the same client record as their deals and projects, so context is always there.
The payoff
What you gain
Nothing falls through the cracks
One shared queue with owners means every request is visible and accounted for, not stuck in an inbox.
Faster, better-informed replies
Agents see the customer projects and history on the ticket, so answers are quicker and right the first time.
Fewer repetitive questions
A knowledge base deflects the common ones, freeing your team for the issues that actually need a person.
Who it is for
Built for the people who feel the problem most.
Support teams
Teams fielding customer requests who need one queue instead of a shared inbox.
Agencies with client support
Service businesses that support the same clients they deliver projects for.
Product & SaaS teams
Companies that want support context sitting next to the customer record.
Consolidate your stack
Software this replaces
Get tickets & helpdesk without paying for a separate tool, and keep the rest of your business attached.
Zendesk
A shared ticket queue and knowledge base, connected to the clients and projects Zendesk sits apart from.
Freshdesk
Ticketing and self-serve support in the same platform as sales, delivery, and billing.
Tickets & Helpdesk questions
Is the helpdesk connected to clients?
Yes. Tickets share the same client records as your CRM and projects, so agents always have full context.
Where do tickets come from?
Tickets are captured from email and the client portal into one shared queue, then assigned to an owner.
Is there a knowledge base?
Yes. Publish articles customers can search themselves, which deflects common questions from your team.
Can I set priorities and ownership?
Yes. Every ticket can be prioritised and routed to a specific agent, so response times stay accountable.
Get tickets & helpdesk and the whole platform
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